Shipping policy

Shipping Policy

Shipping Rates

Enjoy free shipping on all U.S. orders over $100. Orders under $100 ship for a flat rate of $8.95. Expedited options (2-day and next-day delivery) are available at checkout for an additional fee.

Order Processing & Shipping

Orders are typically prepared and shipped within 2–3 business days. Orders placed after 12:00 PM PT or on weekends will ship the following business day. Large sample-only orders may require additional preparation time.

Please note that processing and delivery times may be extended during sales events or peak holiday periods—we recommend ordering early during these times.

Holiday Shipping Deadlines

To ensure delivery before Christmas:

• Standard Shipping: Order by December 15th
• Expedited Shipping: Order by December 18th

Orders placed after December 18th are not guaranteed to arrive before December 25th.

Shipping Carriers

We ship via USPS or UPS, selected based on package size and destination.

Tracking & Delivery Confirmation

Once your order ships, you'll receive a tracking number via email. All shipments include delivery confirmation. For added security, orders over $250 may require a signature upon delivery.

Lost or Stolen Packages

Once a package is marked "delivered" by the carrier, ZGO Perfumery is not responsible for lost or stolen packages. If your package has not arrived or arrives damaged, please file a claim directly with the shipping carrier (USPS or UPS). You can find tracking details in your shipping confirmation email.

International Shipping

We do not currently offer international shipping.