Refund policy

Return Policy

Return Window

Returns are accepted within 30 days of delivery. Items must be received by the carrier within this timeframe to qualify.

Eligible Returns

To be eligible for a return, items must be unopened, unused, and in original, resalable condition. A $12.95 return shipping fee will be deducted from your refund.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Discovery vials and samples (paid or complimentary)
• Tea products
• Sale items
• Gift cards
• Opened or used products

Complimentary Samples & Returns

Complimentary discovery vials are included with qualifying full-bottle purchases as part of our curated service. These samples are yours to keep—however, if you return a full bottle from the same order, the retail value of all complimentary samples in that order will be deducted from your refund.

How to Initiate a Return

1. Use the self-service return portal in your order confirmation email or ZGO account
2. Or email cs@zgoperfumery.com to request a prepaid return label

Please pack items securely in the original packaging with protective padding. Most returns ship via USPS; larger orders may be assigned a UPS label.

Refund Processing

Refunds are issued to the original payment method within 10 business days of inspection. Please note that your bank's processing time may add a few additional days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at cs@zgoperfumery.com. We'll send a replacement at no cost and provide a prepaid return label if needed.