FAQ

We hope the answers below help with your shopping at ZGO Perfumery. Thank you for shopping on our website and we look forward to your continued business.  

ORDERING:

When will my order ship?           Orders placed by noon on weekdays typically ship the same day. Orders placed after noon or on weekends will ship the next business day. Please note that sample-only orders may take longer to ship due to the handmade nature of producing the samples, especially for larger orders. Additionally, shipping times may be extended during sales events or the holiday season, so we recommend allowing extra time during these periods.

What about during Christmas? To insure the timely delivery of your Christmas holiday order, please place your order no later than December 16th.

How will I know you have received my order?          When you place your order, you will receive a confirmation email that your order has been placed. If you do not receive the confirmation, you may have entered your email address with a spelling error. Our customer service staff will be happy to send you another confirmation.

Can I shop on your website from outside the U.S.?   

Unfortunately we don't yet ship internationally.       

Do you have gift certificates?   Yes, we are pleased to offer gift certificates that can be purchased by clicking on the gift box icon at the top right of our homepage.

Will I have to pay sales Tax and how much?  

It depends: Since the Supreme Court ruled in the "Wayfair" case, we are required to collect sales tax only in certain states.

      We currently collect sales tax in the following states: California, Florida, Georgia, Illinois, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin. Our website correctly calculates the sales tax due, consistent with the latest tax tables for the state and local jurisdiction. 

If you are ordering tea, then there is no sales tax charged, as per the allowances made by State laws. But in certain states, local taxes may apply.

How can I add Gift Wrap to my order?            We are happy to provide gift wrapping service for those special occasions. To select the gift wrapping service, please choose “Add Gift Wrap” from the shopping cart, before checkout. You will then be provided our gift wrapping options.

SHIPPING:

How much is the shipping cost?           To all U.S.A. states and territories- we offer free shipping for any purchase of $100.00 or more; Otherwise, shipping is a flat $8.95.

 How will I know my domestic order has been delivered securely?        All our orders are sent with delivery verification by the shipping courier. You will know your order was delivered by checking the tracking updates and noting that the package is verified as “delivered”. To protect your order of $150 or more, a signature will be required for delivery by the shipping courier.

How will I know that my shipment has been sent?              Once an order is shipped, you will receive an email with a tracking number. You will be able to track your package using this number by clicking on the link in your email.

What shipping carrier do you use?      We use either USPS or UPS for our shipments.

How long does it take for delivery?      We typically prepare your order for shipment within 24 to 48 hours. All U.S. destinations take between two and five business days to arrive from the time we ship. Note that your order may take longer if you have a large sample order, as these are carefully prepared by hand.

I need my order more quickly- What do I do?           If you need your order delivered more quickly, we are happy to help. Please select from the expedited shipping options on the checkout page.

 Returns:

Can I return my purchase?       

Yes, your purchase can be returned within 30 days of receiving the order, except for tea products and any opened items. We offer two easy ways to process your return:

1. Use our self-return system by following the instructions in your order confirmation email or logging into your account.
2. Alternatively, you can contact our customer service at CS@zgoperfumery.com, and we’ll email or send you a prepaid return label via US Mail.

Please note that we are unable to accept returns for tea products due to health restrictions.

What constitutes an opened package?

A package is considered opened if any of the following apply:

• The original protective seal or wrapping has been removed or broken.
• The product has been used, sprayed, or tested in any way.
• Any packaging components (such as boxes, caps, or protective covers) are missing or damaged.
• For items with a tamper-evident seal, any signs of tampering, peeling, or removal will classify the item as opened.

Please note that any items returned in an opened condition will not be eligible for a refund or store credit.

 How much will I get back for my return?       

A refund will be applied as follows:

• Unopened merchandise in resalable condition: Full refund, less a $12.95 return shipping charge.
• Opened merchandise: Returns for opened items are not accepted. If complimentary samples are not returned, the full price of the sample will be deducted from the refund.

 How do I return my purchase?        For the Shopify self-return system, follow the return instructions provided in your account or order email and we will issue a return label. If you prefer, you can contact customer service for assistance at CS@zgoperfumery.com. Carefully pack the return in the original box, ensuring the contents are padded with packing materials so they cannot move within the box. Affix the prepaid return label and bring it to a pickup location. Most returns are provided a USPS label, but we may also issue a UPS return label for larger orders. 

What if something is damaged in shipping?             If you receive a damaged or defective item, we are happy to replace that for you at no additional cost. Please call, or email, our customer service to arrange for the return of the damaged item and replacement. There are no additional shipping charges for a damaged item.