NEZ Issue 15- As Time Goes By
Details
Nez- The Olfactory Magazine
FAQ
If you have specific questions about the product, contact our customer concierge to talk with an expert.
Why shop with us?
ZGO is a small business based in San Francisco owned and staffed by people passionate about fragrances.
We pride ourselves on service and integrity. We're an official stockist with all our brands and sell only authentic products.
We love helping people find their perfect fragrance. When you message or call us, you get to speak with a passionate staff member or one of the owners based in San Francisco.
Free samples
How do I earn free samples?
We offer free samples to encourage our customers to try and discover new fragrances.
Every $100 of product in your cart earns you a credit for a free sample.
The free sample credits need to be redeemed within the same order. Unfortunately they can't be saved for a future order.
We don't automatically choose samples for you. Select the samples you like by going to fragrances and adding the sample size to cart. The credits will then apply automatically.
Delivery and Returns
When will I receive my order?
Products ship within 2 to 3 business days.
2-day and next-day delivery are available.
How much is delivery?
$8.95 flat rate.
If you spend $100 or more, then delivery is free.
2-day and next-day delivery rates vary. At checkout you can have the rates calculated based on your
What is your return policy?
Purchases must be returned within 30 days of purchase date.
Whether or not you can return a purchase depends on its condition.
Unopened: full refund minus the return shipping fee.
Opened and unused: 50% refund minus the return shipping fee.
Opened and used: cannot be returned.
We do not resell opened products.
We carefully package orders, but in the unfortunate event that you open your purchase and discover it to be broken, we will replace it.
In compliance with health codes, tea products cannot be returned.